Terms of service

Liane Walker Terms of Service

Effective Date: 

1. Acceptance of Terms

By accessing and using the Liane Walker website (lianewalker.com) and placing orders, you agree to these Terms of Service. If you do not agree, please do not use our site or purchase our products.

2. Who We Are

Liane Walker is a professional manufacturer specializing in healthcare and rehabilitation mobility products, including walkers, rollators, knee scooters, and transfer benches 
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3. Orders & Payment Terms

For orders under US$10,000: 100% payment in advance is required 
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For orders over US$10,000: 30% T/T deposit upon order confirmation; remaining 70% against Bill of Lading (B/L) copy 
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For some customized products, a 50% deposit before production is required—these charges may be non-refundable if special designs can't be resold 
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Payment methods: T/T, L/C, PayPal, Western Union, cash; currencies accepted: USD, CNY 
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4. Production & Lead Time

After order confirmation:
Quotation → Proforma Invoice → 30% deposit → Production → QC inspection → Balance payment → Shipping 
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Standard lead time ranges from 7 to 45 days depending on model and customization 
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5. OEM / ODM & Samples

We offer both OEM and ODM services and are experienced in customized product development 
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Samples are available: a refundable charge may apply, refunded against bulk orders 
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6. Warranty & After-Sales Support

Metal or aluminum frames come with a 5-year warranty 
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Other products typically carry a 12-month warranty from B/L date; select items may offer up to 18 months 
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For distributors: exclusive areas, plus logo, art design, technical support, and special discounts on replacement parts 
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7. Shipping & Delivery

Shipping terms include FOB, CIF via T/T, and L/C 
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For some markets (Russia, USA, Europe), we may bear taxes and customs duties for sample deliveries 
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8. Intellectual Property & Design Confidentiality

Any customer-provided drawings or designs will remain confidential; NDAs can be signed before sharing proprietary designs 
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9. Changes to Terms

We reserve the right to amend these Terms. Any changes will be effective immediately upon posting, and by continuing to use our services after changes are made, you agree to the new Terms.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of [Insert Applicable Jurisdiction]. Any disputes will be resolved through [Insert Dispute Resolution Method, e.g., arbitration or courts].

11. Contact Us

For questions, returns, or support, please visit our Contact Us page or reach out to us via the email or form provided on the site 
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