Refund policy
Draft Return Policy for Liane Walker
Return Window
We offer a 30-day money-back guarantee from the date of purchase. If you're not completely satisfied, simply return your item within 30 days for a full refund.
Condition of Returned Items
To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
Return Process
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Contact our Customer Support team to initiate the return.
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Your return must be authorized and shipped back within 30 days of purchase.
Return Shipping
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Customers are responsible for return shipping costs (unless the return is due to our error—e.g., defective, wrong item, damaged during shipping).
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We strongly recommend using a trackable shipping method or purchasing shipping insurance for valuable items.
Refund Processing
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Once your return is received and inspected, we’ll process your refund.
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Refunds will be issued via your original payment method or another agreed-upon form.
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Allow up to 10 business days for the refund to appear, depending on the payment provider’s processing times.
Exceptions
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Items returned after 30 days may not be eligible for a refund.
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Sale or clearance items may be non-refundable (specify if this applies).
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Customized or personalized products may also be non-returnable (if applicable).
Exchanges
We currently process exchanges on a case-by-case basis. Please contact customer support about your preferences, and we’ll do our best to accommodate.
Late or Missing Refunds
If a refund hasn’t appeared within the expected timeframe, first check with your bank or payment provider. Still unresolved? Contact us and we’ll help track it down.
Contact Information
Inquiries can be sent to our Customer Support team using the contact form on our site or via email ( support@lianewalker.com). Include your order number, reason for return, and product details.